We would strongly suggest that you rotate/flip your mattress periodically to equalise the usage of the product.
Dual side usage mattress
Your mattress will have the same finishing on the top and the reverse panel. We would suggest
that the mattress be rotated from corner to corner. Thereafter, the mattress be flipped and
rotated from corner to corner again to equalise the usage of the mattress.
Single side usage mattress
Your mattress will have an anti-slip finishing on the reverse side. This is to reduce movement
on the base that the mattress rests on.
We would suggest that the mattress be rotated from corner to corner every 30 – 60 days to
equalise the usage of the mattress.
Some of our mattresses are fitted with handles. The handles should be used as an aid to assist in moving the mattress. The handles are not designed to support the full weight of the mattress. They should not be used to lift or pull the mattress.
The standard retail size mattresses are:
- Single: 91cm x 190cm
- Super Single: 107cm x 190cm
- Queen: 152cm x 190cm
- King: 183cm to 190cm
With the exception of the following sizes, the production lead-time for odd size mattress is 10 working days/2 weeks*:
- Single: 91cm x 190cm
- Super Single: 107cm x 190cm
- Queen: 152cm x 190cm
- King: 183cm to 190cm
All orders for custom size mattresses are non-refundable. We would generally discourage customers from purchasing an odd size mattress as you will not be able to purchase complementing bedding accessories (such as mattress protectors and linens).
* Production lead-time may be extended during the lead up to peak retail season. Our sales consultants would be glad to advise you the production lead-time.
Yes, we are the only premium mattress brand with a manufacturing facility in Singapore. We do not sub-contract any work to 3rd parties – all our mattresses, bases, headboards and sofas are produced in-house. By doing so, we are able to control the whole production process, to ensure a high level of quality control.
Due to hygiene reasons, we do not offer a trial sleep period. We would advise customers to experience our products at our retail outlets prior to making a purchase.
Please refer to our store locator to find the nearest store to you.
You may review the terms and conditions of our warranty at this link.
Comfort of Products
Customers are advised to experience our products at the store prior to the purchase. We do not offer a comfort warranty on our products i.e. that the products are not as comfortable as the customer deems it to be.
Warranty on Structure
We offer a 1 year limited warranty on structural manufacturing defects for all our products – mattresses, headboards, bases and sofas. This 1 year limited warranty period commences from date of delivery of the product.
Warranty on Springs We offer the following warranty terms on the springs of our mattresses:
This aforesaid warranty period commences from the date of delivery of the product.
Charges for after sales service
Charges will be imposed for inspections and/or works that need to be done to the products. Please check with our colleagues who conduct the inspection and our Customer Service Team.
*Please note that warranty coverage for institutional projects differs.
Disposal Service: We offer a 1-to-1 disposal service of sofa, mattress or bedframe.
For example, if the customer purchased a 2-seater sofa, we will only dispose the existing arm chair or 2-seater sofa. For disposal of bulky items, customers are advised to seek assistance from their respective town council (for example https://www.jbtc.org.sg/services-for-our-residents/our-services/bulky-item-removal-service/).
No Dismantling Service: We do not assist with dismantling of bunk bed (children or adults), recliner sofa or wooden bedframe. Please seek the assistance from the retailers that you had previously purchased the items from should you require this service.
Our mattresses must be placed on a bed frame with a solid wooden base. If the customer uses our mattress on a slatted bed frame, our warranty will be void and we will not provide further assistance to the customer.
If the customer uses a slatted bedframe, we would recommend him/her to purchase a plywood board from us, to place on the wooden slats. Our sales consultants will be glad to assist you with the necessary arrangements and quote you on applicable charges.
Yes, we will be able to assist the customer (subject to service charges).
- If the non-woven material was damaged during the delivery process, the product is defective. As such, the repair will not be subject to charges. We will advise the customer to inspect the product before our logistics team leaves their residences.
- If the non-woven material was damaged as a result of mishandling or misuse by the customer, the product is not defective. As such, the repair will be subject to charges.
Our Customer Service Representative will advise you on applicable charges.
Unfortunately, we do not offer re-upholstery to customers who are using our sofas, bedframes or mattresses.
For customers who have purchased our upholstery sofas (with detachable covers), they may opt to purchase an additional set of sofa covers. The price is about 50-60% of the sofa set. Our sales consultants will be glad to assist you on the applicable charges for additional detachable covers.
Due to hygiene reasons, we do not offer a trial sleep period. We would advise customers to experience our products at our retail outlets prior to making a purchase.
Please refer to our store locator to find the nearest store to you.
Defective merchandise must be returned within 7 days in original packaging and must not have been used.
We cannot accept returns of merchandise that have been used, soiled or have been washed. We may offer a similar replacement product or a product of equivalent value (if the product is no longer in stock).